Returns & Refund Policy

Welcome to our online store! To ensure that you clearly understand our return and refund policies, please read the following carefully. Placing an order in our store means that you accept these policies.

Return Policy (UK)

We accept returns from the following countries: United Kingdom

We offer a 30-day return policy, which means that customers can return unused products within 30 days of receiving the product without any questions asked. (Return method: postal)

Return conditions
The product must be in original condition, including unworn or unused, with tags attached, and with original packaging.

Proof of purchase or receipt is required.

How to return?

Please contact the support team via email: [email protected] to start the return process.

If the return request is accepted, we will send you a return shipping label and provide instructions on how and where to send the package back. Packages without a prior return request will not be accepted.

Return shipping costs
For defective products: including wrong products, shipping damage or other defects, the return shipping costs are borne by us.
For personal reasons of customers: We will pay for return shipping if you purchased the wrong item, the wrong size, or you no longer need the item.

Damage and Problems
Please inspect the item immediately upon receiving your order. If the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can evaluate the problem and resolve it appropriately.

What if the product you received is defective?
If the product you purchased from michall.store is defective, we will replace it or refund you in full. Please contact us by email at [email protected] . After verifying the problem, we will provide you with two options: send a new product or refund you in full.

Exchange Policy
To ensure that you get the product you need as quickly as possible, please return the existing item first and then purchase the new item separately after the return is accepted.

Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved. If approved, you will be automatically refunded to the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process the refund.

If you have any questions or need further assistance, please feel free to contact us at [email protected]

Contact us:
Business Address: 140 Oxford Gardens, London W10 6LZ, United Kingdom
Email: [email protected]